PKZON — Frequently Asked Questions

35 questions across 7 categories · Last updated May 2025

CATEGORY 01 — BRANDS & PRODUCTS

Q: What brands does PKZON sell?

PKZON carries the world's most trusted tech accessory brands — including Anker, Baseus, UGREEN, DunVera USA, Spigen, Momax and Soundcore (by Anker). We continuously add new brands based on customer demand and product quality standards. Our catalogue covers laptop power banks, GaN chargers, wireless chargers, USB-C cables, car chargers, earbuds, and phone accessories.

For DunVera USA products, PKZON is the exclusive authorized importer and distributor in Pakistan — meaning you cannot buy genuine DunVera products anywhere else in Pakistan.

Q: Are all PKZON products 100% genuine and original?

Absolutely. Every product on PKZON is 100% genuine and sourced directly from authorized channels. We do not sell counterfeit, replica, or grey-market products — ever. PKZON is the exclusive authorized importer of DunVera USA in Pakistan. All Anker, Baseus, UGREEN and other brand products are sourced from authorized distributors with full traceability.

If you ever have any doubt about a product's authenticity after receiving it, contact us immediately and we will resolve it without question.

Q: What is the difference between Anker, Baseus and UGREEN?

All three are globally trusted brands, each with a slightly different strength:

Anker — American brand, known for the highest reliability and after-sale support. Best for power banks and GaN chargers where long-term dependability matters most.

Baseus — Chinese brand with a massive product range, stylish design, and competitive pricing. Excellent for wireless chargers, car chargers, and everyday cables.

UGREEN — Specializes in connectivity accessories — USB hubs, docking stations, high-wattage cables, and adapters. Best for home office setups and multi-device workstations.

Not sure which suits your need? WhatsApp us and we'll recommend the right product.

Q: What makes DunVera different from other power bank brands?

DunVera is a USA-based brand engineered specifically for high-demand professional users. The DunVera Bolt X stands apart because it delivers a genuine 100W Power Delivery output from a single USB-C port — which is what's required to charge a MacBook Pro or Dell XPS at full rated speed. Most power banks in Pakistan top out at 65W or lower.

Additionally, DunVera products feature premium 21700 lithium-ion cells, aerospace-grade aluminum housings, TFT smart displays, and are flight-safe certified — making them the premium choice for business travellers and professionals.

Q: Will PKZON be adding more brands and products?

Yes. PKZON's catalogue is continuously expanding based on customer demand and product availability. We regularly evaluate new brands and products to ensure we carry what our customers actually want — from Islamabad and Lahore to Karachi and beyond.

If there's a specific brand or product you'd like us to stock, let us know on WhatsApp. Customer requests genuinely influence what we add next.

Q: Is PKZON an authorized seller or a reseller?

For DunVera USA, PKZON is the exclusive authorized importer and distributor in Pakistan — the only source for genuine DunVera products in the country.

For brands like Anker, Baseus and UGREEN, PKZON sources products through authorized distribution channels, ensuring genuine products with valid manufacturer warranties. Warranty claims for these brands are facilitated by PKZON in coordination with the respective brand's regional policies.

Q: Can I buy PKZON products for bulk or corporate orders?

Yes. PKZON welcomes bulk orders for businesses, corporate offices, and resellers across Pakistan. We offer special pricing for bulk purchases and can arrange corporate invoicing.

For bulk order enquiries, contact us directly on WhatsApp at +92 310 812 0406 or email info@pkzon.com. Please mention the product, quantity, and your city for a customized quote.

CATEGORY 02 — ORDERING & PAYMENT

Q: Is cash on delivery (COD) available?

Yes. Cash on delivery is available nationwide across Pakistan — including Islamabad, Lahore, Karachi, Multan, Quetta and Faisalabad, as well as premium areas like DHA, Bahria Town, Gulberg and Clifton. You pay the courier in cash when your order is delivered. No advance payment is required.

Q: What online payment methods does PKZON accept?

PKZON accepts the following payment methods:

Cash on Delivery (COD) — pay when your order arrives, available nationwide.

Bank Transfer — direct bank transfer before dispatch.

Credit / Debit Card — Visa and Mastercard accepted online.

EasyPaisa / JazzCash — mobile wallet payments accepted.

For any payment-related questions, contact our team on WhatsApp before placing your order.

Q: How do I place an order on PKZON?

You can order through two easy channels:

Online via pkzon.com — browse products, add to cart, and complete checkout. Choose your payment method and delivery address.

Via WhatsApp — message us at +92 310 812 0406 with the product you want, your city, and your address. Our team will confirm availability, price, and delivery timeline instantly.

WhatsApp ordering is especially useful for custom orders, bulk purchases, or if you have questions before buying.

Q: Can I cancel my order after placing it?

Yes — but only before the order is dispatched. Once a product has been handed to the courier, it cannot be cancelled. You would need to receive the delivery and then initiate a return request within 7 days.

To cancel before dispatch, contact us immediately on WhatsApp at +92 310 812 0406. The sooner you reach out, the more likely we are to catch it in time.

Q: Is there a minimum order value?

No. There is no minimum order value at PKZON. You can purchase a single cable or a full set of accessories — delivery is free regardless of order size for all standard orders across Pakistan.

Q: How will I know my order has been confirmed?

Once your order is placed, you will receive a confirmation via SMS or WhatsApp with your order details and estimated delivery timeline. If you do not receive a confirmation within 2 hours of ordering, please contact us on WhatsApp at +92 310 812 0406.

CATEGORY 03 — DELIVERY & SHIPPING

Q: Does PKZON deliver to DHA, Bahria Town and Gulberg?

Yes. PKZON delivers free to all premium residential and commercial areas across Pakistan — including DHA Islamabad, Bahria Town Islamabad, DHA Lahore, Bahria Town Lahore, Gulberg Lahore, DHA Karachi, Clifton, Defence Karachi and all other areas within our delivery cities.

We deliver to all major cities: Islamabad, Lahore, Karachi, Multan, Quetta and Faisalabad.

Q: How long does delivery take?

Standard delivery timelines after dispatch:

Islamabad, Rawalpindi: 1–2 working days

Lahore, Karachi: 2–3 working days

Multan, Faisalabad: 2–4 working days

Quetta and other cities: 3–5 working days

These are estimates. Actual delivery may vary based on courier load and public holidays. You will receive a tracking number once your order is dispatched.

Q: Is delivery free? Are there any hidden charges?

Delivery is free on all standard orders across Pakistan. There are no hidden charges. The price you see on the product page is the price you pay — nothing more, unless you choose an express delivery option if available.

For remote or non-serviceable areas, our team will inform you at the time of order confirmation if any delivery surcharge applies.

Q: How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this to track your delivery on the courier's website.

If you have not received a tracking number within 24 hours of your order confirmation, contact us on WhatsApp at +92 310 812 0406.

Q: What happens if I miss my delivery?

If the courier is unable to deliver on the first attempt, they will typically try again the next working day or leave a contact note. If you know you will not be available, you can:

Contact our WhatsApp team to arrange a specific delivery time

Provide an alternative contact number for the courier

Authorize someone else at your address to receive the order

After two failed delivery attempts, the order may be returned to our warehouse. In this case, contact us to rearrange delivery.

CATEGORY 04 — WARRANTY & SUPPORT

Q: What warranty do PKZON products come with?

Warranty varies by brand:

DunVera USA products — 1-year manufacturer warranty + 3-month PKZON comprehensive warranty. Both handled directly by PKZON in Pakistan.

Anker, Baseus, UGREEN and other brands — covered by the manufacturer's standard warranty as stated on each product page. PKZON facilitates claims on your behalf.

Always check the product page before purchasing to confirm the exact warranty duration.

Q: What does the warranty cover?

Warranty covers manufacturing defects and functional failures that occur under normal, intended use. This includes:

Faulty charging ports or connectors

Battery capacity degrading below acceptable levels due to a manufacturing defect

Display or indicator malfunctions

Device failing to power on without physical damage

Warranty does not cover: physical damage by the customer, water damage, damage from use with non-standard voltages, or damage from third-party repairs.

Q: How do I make a warranty claim?

To initiate a warranty claim:

Share your order number, a description of the issue, and photos or a short video of the defect

Our team will assess the claim — typically within 24 hours on business days

If approved, we will arrange collection of the defective product and dispatch a replacement

Warranty claims are processed without unnecessary delays. We aim to resolve all valid claims within 5–7 working days.

Q: Do I need to send the product back for a warranty claim?

In most cases, yes — the defective product needs to be returned to our warehouse for inspection before a replacement is dispatched. However, for straightforward and clearly documented defects supported by video evidence, our team may be able to fast-track the replacement without a full inspection wait.

Our team will guide you through the exact process for your specific claim when you contact us.

Q: What if my product stops working after the warranty expires?

If your product develops an issue after the warranty period, contact us anyway. While we cannot process a free warranty claim, our team can:

Advise on the nature of the fault and likely cause

Help assess whether a paid repair is feasible

Offer a discounted replacement unit in some cases

PKZON values long-term customer relationships — reach out and we'll do our best to help.

Q: Do DunVera power banks come with an included cable?

Yes. The DunVera Bolt X 30,000mAh comes included with one DunVera PowerThread 240W USB-C cable — rated for the full 100W output of the Bolt X. This cable alone is a premium accessory, and it's included free with every Bolt X purchase from PKZON.

Other DunVera products may include different accessories — check the product page for the exact contents of each box.

CATEGORY 05 — RETURNS & REFUNDS

Q: What is PKZON's return policy?

You can return a product within 7 days of delivery. The item must be in its original packaging with all included accessories and must not show signs of physical damage caused by the customer. Lightly used products are acceptable for return provided the packaging is intact.

Return shipping is at the customer's expense. Once we receive and inspect the returned product, we process your refund — including the full product price plus your return shipping cost — within 2–3 working days.

Q: Why is an unboxing video required for damage claims?

An unboxing video is required because it protects both you and PKZON. Without video evidence, it is impossible to determine whether damage occurred during transit or after delivery. With an unboxing video, we can see the exact condition of the product when it arrived, which allows us to resolve your claim quickly and fairly.

We strongly recommend recording a video every time you unbox a delivery — from PKZON or any other online store. It takes 30 seconds and protects you completely.

Q: How long does a refund take to process?

Once we receive and inspect your returned product, refunds are issued within 2–3 working days. The refund is credited to your original payment method:

Card payments — refunded to the original card

Bank transfer — refunded to your bank account

Cash on delivery orders — refunded via bank transfer after you share your account details

You will be notified via WhatsApp or SMS as soon as your refund is processed.

Q: Can I exchange a product instead of getting a refund?

Yes. If you prefer an exchange over a refund, we are happy to arrange that. You can exchange for the same product (if it was damaged or defective) or for a different product of equal or greater value, with you covering any price difference.

Contact our team on WhatsApp to discuss your exchange options — we'll find the best solution for you.

Q: What situations are not eligible for a refund?

Refunds are not issued in the following situations:

Return request submitted after 7 days of delivery

No unboxing video provided for damage claims

Product shows physical damage caused by the customer

Original packaging or accessories are missing

Product has been tampered with or opened by an unauthorised party

Customer has violated PKZON's terms of service

If you have any doubt about whether your situation qualifies, contact us before returning the product — we'd rather clarify upfront than have you go through the process unnecessarily.

CATEGORY 06 — TECHNICAL QUESTIONS

Q: Can I charge my MacBook Pro or MacBook Air with a power bank?

Yes — but only with a power bank that has a USB-C Power Delivery (PD) port of at least 60W. The DunVera Bolt X delivers 100W via USB-C, which charges both MacBook Pro and MacBook Air at full rated speed — identical to a wall socket.

MacBook Air requires at least 30W to charge. MacBook Pro (14-inch and 16-inch) requires 96–140W for maximum charging speed, though a 100W power bank will still charge it effectively at the maximum rate the power bank can deliver.

Do not use power banks with only USB-A ports for laptops — USB-A does not support laptop-grade PD charging.

Q: What is GaN technology and why does it matter?

GaN stands for Gallium Nitride — a semiconductor material that replaces traditional silicon in charger circuits. GaN chargers have three major advantages over standard chargers:

Smaller size — a 70W GaN charger is roughly the size of a standard 20W phone charger

Less heat — GaN runs significantly cooler, making it safer during extended use

More efficient — GaN converts power with less energy waste, meaning faster charging with less electricity consumed

For anyone who travels or carries multiple devices, a GaN charger replaces 2–3 bulky standard adapters with one compact unit.

Q: Are DunVera power banks allowed on airplanes?

Yes. The DunVera Bolt X (30,000mAh / 111Wh) is flight-safe certified and complies with international airline battery regulations. It can be carried in your cabin baggage on domestic and international flights.

Most airlines permit lithium-ion batteries up to 100Wh without approval, and batteries between 100–160Wh with airline approval. At 111Wh, the Bolt X falls in the approval-required category for some airlines — always check with your specific airline before travelling. Keep it in your carry-on, never in checked luggage.

Q: Do PKZON chargers work with Pakistan's 220V power supply?

Yes. All wall chargers sold on PKZON — including DunVera Mexord and Anker chargers — support 100–240V input, making them fully compatible with Pakistan's 220V mains supply. They also work internationally in countries with 110V supply such as the USA, Canada and Japan, making them ideal travel companions.

Note: You may need a plug adapter (not a voltage converter) when travelling internationally, as the plug shape differs by country. The charger itself handles the voltage automatically.

Q: Can I charge multiple devices simultaneously from one power bank?

Yes — with the right power bank. The DunVera Bolt X supports simultaneous multi-device charging at high wattage:

USB-C1 + USB-C2: Laptop at 100W + Phone at 65W simultaneously

USB-C1 + USB-A: Laptop at 65W + Device at 18W

Note that when multiple ports are in use, total power is shared between them — so individual port wattage may be reduced compared to single-port use. The TFT display on the Bolt X shows you the live wattage on each port so you always know exactly what's happening.

Q: What does PD (Power Delivery) mean?

Power Delivery (PD) is a USB charging standard that allows much higher power levels than standard USB — enabling fast charging for laptops, tablets, and phones through a USB-C port.

With standard USB charging, you get 5–18W. With USB-C PD, you can get up to 100W or even 240W with the newer PD 3.1 standard. This is why a 100W PD port can charge a MacBook Pro at full speed, while a regular USB port cannot charge a laptop at all.

All USB-C ports are not equal — look for the wattage rating. A USB-C port rated at 5W will charge your MacBook very slowly. A port rated at 100W will charge it as fast as the wall socket.

CATEGORY 07 — CONTACT & SUPPORT

Q: How can I contact PKZON?

You can reach the PKZON team through any of the following channels:

WhatsApp (fastest): +92 310 812 0406

Phone: +92 310 812 0406